Frequently Asked Questions - KinectedCare

KinectedCare is a modern medical alert app that uses a smartphone instead of a pendant to help seniors live independently. It provides real-time fall detection notifications, daily health monitoring snapshots, and a unique group voice call feature called "Help Me" that alerts multiple caregivers instantly when assistance is needed.

When a senior says “Help Me,” KinectedCare instantly initiates a group voice call connecting all caregivers in the designated CareView. This allows multiple family members, friends, or neighbors to respond quickly for immediate support, no matter where they are located.

No pendant or separate device is required. KinectedCare operates entirely through the senior’s smartphone, eliminating the stigma and inconvenience of pendant-based systems while providing comprehensive safety and health features.

KinectedCare leverages fall detection technology available through compatible smartwatches or health-capable devices integrated with Apple or Google health platforms. Notifications are sent to caregivers immediately when a fall is detected, though reliability depends on device compatibility and network connectivity.

Privacy is a top priority. KinectedCare never harvests, sells, or shares user data outside the CareView group. Health and location data are shared only with explicit consent among authorized caregivers and only in real-time for care purposes.

The app summarizes key health metrics such as sleep duration, heart rate, steps, active energy, stand hours, and more. Caregivers receive a daily health snapshot to stay informed about the senior’s wellbeing even from a distance.

Yes, KinectedCare supports geographically dispersed CareView groups, enabling family members and friends across different cities or countries to receive notifications, view health summaries, and stay connected with their loved one’s care.

Yes, KinectedCare is compatible with both iOS and Android smartphones and tablets, allowing multiple caregivers to stay connected simultaneously across devices.

The KinectedCare app is free for seniors receiving care. Caregivers use KinectedCare Pro which requires a monthly subscription to access enhanced notifications, group calls, and health data.

To start, download the KinectedCare app for your senior loved one’s smartphone, then set up a CareView by inviting family, friends, and caregivers. Approve permissions for health and location data sharing to enable full app functionality and connected care.