Frequently asked questions

KinectedCare is a caregiver app that uses a smartphone — instead of a pendant — to help a parent or loved one live independently. It gives the whole family a shared CareTeam with a daily wellbeing snapshot, notes, and one clear HELP button the person can press to reach everyone at once.

No. There's no proprietary pendant. The person being cared for uses KinectedCare on an ordinary smartphone, and can add an ordinary smartwatch (Apple Watch or Wear OS) for HELP from the wrist and daily activity — the kind of devices many people already own and are happy to use every day.

When the person being cared for needs someone, they press HELP — with a two-step confirm so it can't fire by accident. That sends a priority alert to the whole CareTeam at once, which can reach caregivers even when their phones are on silent or Do Not Disturb, and shows a CareID screen a stranger or first responder can use to reach the person's people. HELP is pressed by the person themselves. KinectedCare does not detect falls or emergencies itself, and it is not a substitute for calling emergency services.

Yes, if your parent wears a fall-detection-capable smartwatch and KinectedCare is set up. When the watch detects a fall, the watch's own operating system handles the emergency response, and KinectedCare notifies the whole CareTeam so the family knows too.¹ Fall detection is the watch's feature, not KinectedCare's: it needs a capable watch, is not available everywhere, and may not detect every fall. Your parent can also press HELP at any time. Read the full answer.

KinectedCare is Ultra-Private. We don't sell or market user data, data is encrypted in transit, and sensitive information is shared only among the people in your CareTeam who agreed to share it. Health and location data stay within your family. There are no ads, no third-party trackers, and no analytics SDKs.

With the user's permission, KinectedCare reads a small set of wellbeing data — sleep, steps, and stairs climbed — from Apple Health or Google Health to provide a gentle daily snapshot for the CareTeam. It does not read heart rate or any vital sign. It's only used to support caregiving among people who have agreed to share, and never sold.

Get Stronger is a set of 14 gentle, follow-along movements on the phone of the person being cared for, from overhead arm raises and sit-to-stands to calf raises and heel-to-toe stands. An animated figure shows each movement, and the order changes each day. They count what they did, save it, and see their last seven days. What they practice stays on their phone unless they choose to share it with their family’s CareView. They can stop sharing at any time in Settings, and what they shared is deleted. Get Stronger reads nothing from Apple Health or Google Health. It is included in the KinectedGuard free trial and subscription. It is educational, not medical advice: talk with a doctor before starting, and stop if you feel faint, dizzy, short of breath or in pain.

Yes — that's the point. Caregivers can be anywhere. Everyone in the CareTeam sees the same wellbeing snapshot and notes, and everyone is alerted at the same moment when the HELP button is pressed, so distance doesn't mean being out of the loop.

Yes. It's one app on both iOS and Android, on phones and tablets, and a family can mix Apple and Android devices in the same CareTeam.

Coordinating care is free — the shared CareTeam, notes, CareLog, and daily wellbeing snapshot cost nothing. KinectedGuard, the safety layer — the HELP button, priority alert delivery that can reach you even on silent and Do Not Disturb, a reachability heartbeat, and a voice-fallback path — is an optional subscription with a 14-day free trial, then a quarterly price set for your country (see the App Store or Google Play for your exact local price). If a subscription lapses, the app stays usable; it steps back to the free coordination layer, and you're always told before your coverage ends.

Download KinectedCare — it's the same app for everyone. Open it, choose the caregiver role, and create a CareTeam. Invite the person being cared for and other family, friends, or neighbors. To turn on the KinectedGuard safety layer, start the free trial and grant the permissions the app requests so the HELP button and priority alerts can reach the team.