KinectedCare™ Support
We currently provide support exclusively by email. If you need assistance, please get contact us by email at support@steamboatsoftware.com
If you're experiencing any problems with the app, try these steps before contacting support:
1. Force close the app and then reopen it. This often resolves temporary issues.
2. Check your app permissions to make sure all required permissions are enabled. This ensures the app can access the features it needs.
3. If the problem continues, restart your device and try again.
4. If have any issues with fall notifications1 please make sure the smartwatch is fall detection capable and check the Bluetooth connection on the smartphone to be sure the smartwatch is connected.
4. Still having trouble? Contact our support team with a description of the issue and any error messages you've seen.
1 Fall detection requires the use of a fall detection capable smartwatch or other capable device that provides health data to Apple and/or Google platforms. Fall detection is not available in all countries and dependent on environmental factors and network connectivity. Fall detection with a smartwatch may not detect all falls. Users must grant health and location permission. Cellular and network data rates may apply. Fall notifications are not a substitute for emergency services.