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Support

We're here to help

We currently provide support by email. Before reaching out, a few quick steps resolve most issues.

Contact us any time at support@steamboatsoftware.com. If you're hitting a problem, try these first:

  1. Force-close and reopen the app. This clears most temporary glitches.
  2. Check app permissions. Make sure health, location, notifications, and other required permissions are enabled, so the app can do its job.
  3. Restart the device and try again.
  4. For HELP-alert delivery issues,1 confirm notifications and critical-alert permission are enabled on every caregiver's phone, and that the CareReceiver's device has a working data or cellular connection.
  5. Still stuck? Email us with a description of the issue and any error messages you've seen — the more detail, the faster we can help.

1 KinectedGuard safety features require the app installed with the permissions it requests and a working data network or cellular voice path. Critical alerts that reach a caregiver through silent and Do Not Disturb depend on device settings and operating-system support. Cellular and network data rates may apply. KinectedCare is not a medical device and is not a substitute for emergency services.